Service design and user research for government and public sector

We are a team of UX and service design specialists working with government and public sector to significantly improve the way people experience services.

Whether you need to launch a service from scratch or revitalise a legacy system, we can run a fast discovery phase to explore user needs and an alpha phase with design sprints to prototype ideas and explore concepts.

We work with users throughout the process and we work to the standards set out in the Government Service Manual.

We can work in parallel with your agile development process or as a remote team delivering a specific outcome. You can engage with us directly, through G-Cloud or the Digital Marketplace.

Our experience

 
Cabinet Office
Design strategy, user research and detailed interaction design for (probably) the most complex form in government

Cabinet Office
Discovery and interaction design for an information sharing system

NCSC
Establishing a user research practice across the organisation / multiple research and discovery projects

DCMS
Discovery and design sprints for cyber collaboration service

Home Office
User research for Home Office intranet

DVSA
User research and regular testing for the relaunch of the new MOT system

Client feedback

NCSC:
“Mace & Menter provided an exemplary research and design project to NCSC. By having seasoned and independent researchers and designers assist us, we were able to canvas the community comprehensively in order to construct a long term development plan for the service. Mace & Menter are highly professional, reliable and rigorous in their methods.”

Cabinet Office:
“The prototype looks absolutely awesome and that’s down to the great work you guys have been doing. Your efforts and ideas are helping to create a platform which we can be proud of. You guys really helped kick off the user experience and frame the importance of great UX design as being integral to development.”

Cabinet Office:
“If you’re thinking of dramatic change, Mace & Menter provide the empirical basis on which to direct your resources appropriately. They’re very much a tool of due diligence for dramatic technological change in the work place. I’ve been thrilled with the work, they’ve been fantastic. I definitely felt a very great deal of trust.”

Health client:
“Mace & Menter are the most remarkable team to work with – collaborative and intelligent. We had developed innovative technology and they helped us define our product design strategy around the needs of the customers and take a research-led approach. Experts in UX and great fun to work with!”

Third sector client:
“I’m not just blowing smoke when I say that working with Mace & Menter was the easiest experience I’ve ever had. They delivered and absolutely exceeded our expectations.”

Gov tech client:
“Your research entirely turned around the future of the project and will inform our thinking for a long time to come. The service and the outcomes exceeded our expectations. The work has re-energised the project and given a clear focus for the future with our users at the forefront of everything we do.”

Gov tech partner:
“We’re really good at building the system right but Mace & Menter bring the ability to ensure we’re building the right system.”